COVID-19

Your safety is our primary concern.

  
Cleaning & disinfecting

Following government guidelines we have enhanced our cleaning regime to include further measures to help protect our guests (and us) from coronavirus.

Hand sanitiser pumps are located both inside and out and we urge guests to use them freely. Spray bottles of kitchen sanitiser and bathroom cleaner are also provided.

All the commercial cleaning products that we use, including the sanitisers and disinfectants that kill coronavirus, are environmentally-friendly and vegan. Particular attention is paid to areas that are most likely to be touched - switches, handles and remotes, for example.

Bed linen (including mattress and pillow protectors), towels, throws etc. are professionally laundered following government guidelines. Duvets, pillows and cushions are alternated between bookings to ensure they are effectively quarantined.

Glassware, crockery, utensils etc. will be clean but not sanitised, so guests may wish to rewash these items in hot, soapy water before use.

We have reinstated the book and DVD libraries but, as we are unable to sanitise them individually, we ask guests to use the hand sanitiser (or wash their hands thoroughly) before and after handling.

Self-check in

The cottage keys will be disinfected and, whenever possible, left in the door ready for guest arrival.

Government guidance and NHS Test & Trace

We ask guests to follow the latest Government recommendations and advise us immediately if during their stay they display symptoms which might require them to get tested for COVID-19 and isolate.

Cancellation due to Government restrictions and self-isolation

For added peace of mind, if government restrictions mean the cottages must close or that travel from the address provided on the booking form is not permitted, you will be offered a full refund or 10% discount on alternative dates (15% for returning guests) and a partial refund if the total price is less. If the start date for the new booking is more than 90 days away we would hold £50 as a deposit and refund the balance paid. If at the time you're unable to commit to new dates but wish to benefit from the discount we can create a £50 deposit voucher and discount code. If you (or members of the party listed on the booking form) are told to self-isolate by NHS Test and Trace within 10 days of the holiday start date you will be able to re-schedule your holiday.