Unusual Retreats act entirely as Property Managers for the owners of all the properties offered and contracts accepted by them shall be between the person signing the booking form (The Applicant) and the owner of the property (The Owner) whose name and contact details are shown on the booking confirmation.
Reservations are accepted by Unusual Retreats on behalf of The Owners only on the conditions shown on the Booking Form together with the following Booking Conditions. The Booking Conditions and Booking Form shall prevail over any terms and conditions of The Applicant made or customary practice or previous course of dealing.
The Applicant is responsible for the property and ensuring that members of the party observe all aspects of the Booking Conditions.
This website clearly indicates the maximum number of people permitted to occupy it and exceeding this number without written agreement constitutes a breach of contract and the booking may be terminated and all monies paid forfeited. Only the persons named on the Booking Form are allowed to occupy the property.
The property is available from 5pm on the arrival date until 10am on the departure date; The Applicant agrees to strictly adhere to these times unless agreed otherwise with The Owner; and accepts that they will be held liable for any costs incurred through any delayed departure.
Any advertising and verbal representations relating to the property are made in good faith and agreed with The Owner, neither they nor any oral representations made by Unusual Retreats form part of the contract. No warranty or representation is given as to the state of any property. The Owner has the right to change any decor, furnishings or fabrics shown on the photographs on this website and any advertising. The Applicant accepts that it is up to them to check and have confirmed in writing that the property meets any specific requirements that they might have before making the booking. The Applicant agrees to inform Unusual Retreats in writing at the time of the booking, if anyone in the party is dependent upon a wheelchair or otherwise disabled, in order to ensure the suitability of the accommodation.
Unusual Retreats reserve the right to alter printed prices due to errors or omissions.
No parties or events are are to be held without the written permission of The Owner. The Applicant will ensure that when there are other guests staying on site that they are not disturbed and their privacy is respected.
Smoking and vaping are not permitted in either property.
Guests are not permitted to cut any trees for firewood, nor light any fires in the garden or on the surrounding land and only use the barbecue provided.
Rented/portable hot tubs are not permitted.
The Applicant agrees to be responsible for the property and its contents and will take reasonable care for them and agree to replace or pay for any articles damaged, chipped or lost, will leave the property in a clean and tidy condition and will return the key to the person or place where it was obtained.
Where well-trained pets are allowed, The Applicant agrees to pay £30 per booking, and accepts full responsibility for any damage caused and agrees not to leave dogs unattended in the property or its gardens and to keep them under control at all times, and to provide suitable bedding and towels for them; and not to allow pets into bedrooms or bath/shower rooms; and to use any throws provided by The Owner to protect the soft furnishings for future guests. Any Applicant who takes a pet into a property without permission or without notifying Unusual Retreats in writing or on the Booking Form will be in breach of contract and The Owner will have the right to terminate the booking forthwith and retain all the monies paid by The Applicant.
All the members of the party accept that the house and any amenities provided are used at their own risk and no responsibility can be accepted for any injuries or inconvenience to persons or loss or damage to any belongings of persons who use them except where caused by the negligence of The Owner. Unusual Retreats will not be liable for any act, neglect or default on the part of The Owner or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which The Applicant or any member of his or her party may suffer arising out of or in connection with the holiday or resulting from any other cause whatsoever, including any activities as may be publicised on this website or elsewhere. Save insofar as death or personal injury to The Applicant or any member of their party resulting from Unusual Retreat’s negligence. English law and jurisdiction to apply.
If the property should not be available due to fire, storm or flood or other reason out of control of The Owner or for any reason they are unable to comply with this agreement, they will refund to The Applicant through Unusual Retreats the full amount of monies paid and the owner’s and Unusual Retreat’s liability is limited to the refunding of such monies.
If there is cause for complaint, The Applicant agrees to take this up within 36 hours with The Owner or representative to give them an opportunity to resolve the situation. If The Applicant, having contacted The Owner or their representative, is still not satisfied, they should telephone Unusual Retreats to ask it to take such reasonable steps as it is able to in an endeavour to put the matter right. In the event that disputes cannot be resolved Unusual Retreats reserves the right to refer the matter to the relevant local Tourist Board representative whose decision shall be final and binding. Under no circumstances can compensation be agreed or paid for complaints made after the tenancy has ended. All complaints made during the holiday must be confirmed in writing to Unusual Retreats within 7 days of the last day of the holiday.
If the booking is made more than eight weeks in advance a 30% deposit is required to secure the reservation (unless agreed otherwise or due to an offer or promotion) and The Applicant agrees to pay the balance (including any extras) eight weeks before the holiday is due to commence. A payment reminder will be sent via email, however if the final amount is not paid by the due date the holiday will be deemed cancelled, any monies paid will be forfeit and The Applicant will remain liable for the full amount of the final payment. Immediately attempts will be made to re-let the property for the period concerned. In the event of a re-letting, repayment will be made to The Applicant less any difference of the rental received and reasonable costs incurred.
Regretfully a charge of £20 must be made for any cheques represented for clearance or where a cheque is ‘Referred to drawer’.
The rental charge includes cancellation insurance to ensure that in the event of the party not being able to take up the pre-booked holiday due to certain defined causes (detailed below), all monies already paid less the sum of £50 will be returned and in the event of the party having to curtail their holiday due to the defined causes, the monies paid for the part of the holiday missed less £50 will be returned; all claims must be made in writing within 3 days of the occurrence of the event and be supported by documentary evidence which is satisfactory to the insurance company; no claim will be valid if any members of the party continue to occupy the property.
In the event of a cancellation not covered by the insurance, The Applicant will still remain liable for the full payment due and failure to pay this amount at the appropriate time will be treated as a breach of contract. However on receiving the cancellation, the period concerned will immediately be re-offered and in the event of a re-letting (which is very likely if sufficient notice is given) repayment will be made to The Applicant less any difference of the rental received and any costs incurred.
Coronavirus (COVID-19) lockdown/travel restrictions
If lockdown/travel restrictions are imposed preventing The Applicant from staying at the property booked, they will be able to cancel and get a full refund or change their booking to another period without any administration charge. Either the address provided on the booking form or the address of the property booked must be within a local lockdown area at the time the holiday is due to start. The Applicant must advise The Owner or Unusual Retreats as soon as they become aware that their address is going to be in a local lockdown which might affect their booking.
If The Applicant or members of the party mentioned on the booking form catch coronavirus and remain contagious or need to self-isolate when the holiday is due to start they should be covered by the cancellation insurance. The Applicant must advise The Owner or Unusual Retreats as soon as they become aware of the illness/need to self isolate.
Existing terms will apply for cancellations for dates outside lockdown/travel restriction periods.